Privacy Policy

Last updated: 22/06/2026

Train Gym Pty Ltd (ABN 39 682 982 270) ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how we handle it.

Who we are Train Gym Pty Ltd Unit 6/25 Turner Rd, Gregory Hills, NSW 2557 Email: info@traingym.co Phone: 0468 021 021

Information we collect We may collect the following personal information:

  • Name, email address, phone number and contact details

  • Membership and billing information (processed through our membership platform, PushPress, using Stripe as the payment processor)

  • Health or fitness information you choose to share with our coaches, such as injuries or goals

  • Booking and attendance records

  • Information you submit through forms on our website, including enquiries, free-trial requests, and membership pause or cancellation requests

  • Technical data such as IP address, browser type and usage data collected automatically when you visit our website

How we collect it We collect personal information directly from you when you sign up, book a class, fill in a form, or contact us. We also collect some information automatically through cookies and analytics tools when you use our website.

Why we collect and use it We use your personal information to:

  • Provide and manage your membership and class bookings

  • Process payments and send account communications

  • Respond to your enquiries and requests

  • Improve our services and website

  • Send you marketing, updates or reminders by email and SMS where you have opted in (you can opt out at any time)

We will only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect, unless you consent otherwise or we are required by law.

Email and SMS communications We use PushPress and PushPress Grow (our membership and CRM platform) to send you account, booking and marketing communications by email and SMS. We will only send marketing or promotional messages where you have opted in, and you can unsubscribe or reply STOP to opt out of SMS at any time. Mobile phone numbers and SMS opt-in consent are not shared with third parties for their own marketing purposes. Information may be shared with subcontractors who help us deliver these services, such as our CRM provider, but text-message opt-in data and consent are never sold or shared with third parties for unrelated marketing.

Third-party services We use trusted third-party providers to operate our business and website, including:

  • PushPress and PushPress Grow for membership management, bookings, email and SMS

  • Stripe for secure payment processing

  • Squarespace for website hosting

  • Google (Maps, Analytics and Fonts) for website functionality and analytics

These providers may process limited personal information on our behalf and have their own privacy policies. We do not sell your personal information to third parties.

Cookies Our website uses cookies and similar technologies to operate the site, remember your preferences and understand how visitors use it. You can manage your cookie preferences through the cookie banner on our website or your browser settings.

Storing and protecting your information We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. We retain personal information only for as long as necessary to fulfil the purposes described above or as required by law.

Your rights You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or request that we delete it where we are able to. To make a request, or if you have a privacy concern, contact us at info@traingym.co. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.

Contact us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@traingym.co or 0468 021 021.